Reference

Terms and Conditions That Govern Your vs8 Account

These terms set out the rules between you and vs8 when you open an account, make deposits via bKash, Nagad or Rocket, and access our lobby.

Account eligibility rulesbKash, Nagad & Rocket payment termsWithdrawal and verification conditionsAccount suspension policyJurisdiction and eligible regions
vs8 Terms and Conditions That Govern Your vs8 Account
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear, or if you want to raise a dispute about how these terms have been applied to your account, contact us through the channels below. For payment-related term queries — such as a bKash deposit held under verification — live chat gets you the fastest response. Email is better for formal written requests about account decisions.

Live Chat Open the chat widget from any page in your account dashboard to speak with our support team about a terms query in real time.
Email Support Send a written request or formal dispute to our support email address, found in your account settings under Contact Us.
Account Help Centre Our help centre covers common terms questions — account eligibility, payment verification steps, and withdrawal conditions — with step-by-step answers.
HOW WE OPERATE

How vs8 Handles Your Account and Data

We hold your account data only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccurate details, or submit a closure request — all through the email channel in your account settings. Account security relies on the mobile number you register; every login and withdrawal triggers an OTP to that number, so keep it current.

Data Retention

We keep transaction records and account activity logs for the period required under applicable financial regulations, then delete or anonymise them.

Account Security

OTP verification on every login and withdrawal means your account cannot be accessed or emptied without your registered mobile number.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us in writing through the email channel.

Who to Contact

Direct all data-related requests and formal account complaints to our support email; we acknowledge requests within a reasonable period and respond in full.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account decisions, and your rights.

Account eligibility depends on your local law and the regions vs8 currently supports. It is your responsibility to confirm that online wagering is permitted where you are before registering.

Yes. We notify you through your registered account before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Contact live chat with your transaction reference number. Our team checks the payment against the account number shown at deposit and releases or flags it based on the verification outcome.

Send a written request to our support email address, found in your account settings. We acknowledge data requests within a reasonable period and respond with the relevant records.

We may suspend an account that breaches these terms. You can dispute a suspension by contacting support in writing; we will review the decision and respond with our findings.

Where a clause conflicts with a mandatory provision of your local law, that local provision takes precedence for you. All other clauses in these terms remain in full effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.